WHAT SERVICES DOES SHELFGENIE PROVIDE?
WE’RE A CUSTOMIZED KITCHEN CABINET FRANCHISE OFFERING HOME IMPROVEMENT SERVICES AND SO MUCH MORE, HELPING CLIENTS TRANSFORM THEIR HOMES AND AGE IN PLACE
ShelfGenie is known to many as a home improvement franchise that provides customized storage solutions to clients, but we offer so much more. As Brand President Andy Pittman puts it, ShelfGenie isn’t just about “wooden boxes and shelves.” It’s really all about “providing solutions to our clients” as well as offering an opportunity “to have our franchise owners have their own financial independence.”
Our Glide-Out shelving has been installed in hundreds of thousands of cabinets in kitchens, pantries, bathrooms and garages since ShelfGenie began franchising in 2007. Net Promoter Score (NPS) is the business standard for measuring customer loyalty. Backed by our satisfied customers, ShelfGenie consistently has a NPS score that rates above 80, which is considered World Class Service.
Our customized storage solutions have struck a chord with the growing number of homeowners who want to reduce the stress associated with clutter and find joy in their homes again.
DEMAND FOR SERVICES
Our franchise provides home improvement services that are particularly sought after by a demographic that finds it vitally important to have everything within reach. The realities of the aging process necessitate a more accessible home for the wide majority of the 73 million Baby Boomers who want to age in place. The University of Vermont reports that the use of walking aids such as wheelchairs, canes, and scooters “has increased by 50 percent in the past decade, according to a new study, and should continue to increase as the number of seniors is expected to double by 2050.”
Our home improvement services not only make homes more accessible for seniors, they makes them more enjoyable for clients of all ages.
ShelfGenie’s Glide-Out shelves are made from beautiful, natural wood that is durable and affordable. Designed to move in and out easily with just the push of a finger, they are strong enough to hold up to 100 pounds.
HOW WE TRANSFORM SPACES
ShelfGenie’s 3rd party call center fields calls and emails from interested clients and set up free consultation appointments with their closest available ShelfGenie franchise owner.
At the consultation, a ShelfGenie-trained designer will spend two to four hours assessing the client’s space. We evaluate which areas a client uses most, how often they’re used, and which shelving services will provide the best solutions for that client.
We look at the logical flow of things and design a custom solution. We work with our clients to come up with ideas together. Then we do 3D renderings to show the client.
Some of our most popular shelf services include pull-out trash bins, blind corner solutions, and two-tiered pull-out shelves called risers, which fit under sinks and around drain pipes. Our clients are grateful for shelving services that put needed items within reach.
After designers and clients come up with the exact solutions to fit the client’s need, skilled installers visit the client’s home or business to measure the space down to the millimeter to ensure that all spaces are maximized and that shelving and bins will fit perfectly.
We want to make sure it’s beautiful. We are not just building wood boxes with rails. They are unique and personal. A lot of care goes into them.
It takes approximately four weeks for the custom shelving systems to be manufactured and then installed. After the shelf solutions are completed, our call center contacts the client to make sure everything was done to their satisfaction. ShelfGenie representatives periodically check back with clients to ensure the shelving services and solutions we provided are meeting their expectations.
That detailed client approach sets us apart from competitors—even larger ones. Talented agents delight our prospective clients with their professionalism. Then we go in with a designer and create a custom solution, which takes frustration and pain and turns that into enjoyment and love. Our installer measures, and then we build and install shelving and storage solutions efficiently and effectively.